Buying a plan
From the pricing page. Pick monthly or yearly, then the button on the plan card. Card checkout is the main route, and the button says which method it is using. In some countries we route your card through a local processor because international cards get declined there more often, and the page tells you which currency you will be charged in.
If the button says Temporarily unavailable, checkout is briefly offline. Email support@s-ticketing.vidmoat.com and we will set you up by hand.
Where your billing lives
The Billing page: Account, then the Billing tab (vidmoat.com/account/billing). It shows your plan, the price, whether it renews on a date or gives access until a date, your credit and export meters with when they reset, and your plan limits. Team billing is separate, under the team, and visible to admins and owners only.
Cancelling
Billing page, Cancel plan. The confirm reads: Cancel your subscription? It stays active until the end of the period you have already paid for, then moves to the free Hobby plan.
That is what happens. Cancelling stops the renewal, not your access. You keep everything you paid for until the date shown, and the page then reads access until that date instead of renews.
Beside it, Payment method opens your payment provider's portal for the card on file and your receipts. We do not keep receipts on the Billing page: they live with the payment provider. Numbered PDF invoices exist only for organisations billed by invoice.
Downgrading to the free plan
Different from cancelling. Downgrading cancels the subscription and banks your unused time as account credit, which then appears on the Billing page as an amount applied to your next plan charge. It is credit, not a cash refund.
A failed payment does not lock you out
A failed charge marks the subscription past due. It never revokes access. Paying again clears it and you keep the time you had.
Apple and app store subscriptions
If your plan was bought inside an app, it is managed in that store's settings, not here. The Billing page tells you which one owns your subscription so you are not sent to the wrong place.
Promo codes
The Have a promo code? link on the pricing page. Some codes are money off and only work at card checkout. Others are grants: they hand you the plan directly with no card at all and simply end when they end. The message after you apply one says which kind you got.
There is a free trial, 5 days of Creator, one per account. When your account can start it, the pricing page applies it for you and the Creator button starts the free trial; you can also enter WELCOME as a promo code. Signing up alone does not start it.